Today's lesson: always use the voicemail option indicating you're spending money.

I had to call the airline today to confirm Dean's info, which both Katie and I had misplaced. On hold for over an hour. Eventually I put that line on hold, used the second work line to call again, and this time hit 1 for Making a Reservation. I was connected in less than two minutes. I got what I needed, hung up, and sure enough the first line was still on hold. On the lighter side the office closed at 2, so my important afternoon slacking schedule has a venue change.